Question 1

Is there a free plan?

Accepted Answer

Your first tour is completely free — no credit card required. When you need unlimited tours, it's $19/month.

Question 2

Do I need a developer to set it up?

Accepted Answer

Nope. Add one script tag to your site and build tours visually from your dashboard. No code required.

Question 3

Will it slow down my site?

Accepted Answer

The embed script is lightweight and loads asynchronously. It won't affect your page load time.

Question 4

Can I control who sees a tour?

Accepted Answer

Yes. Target tours by page URL, user attributes, or plan. Set frequency capping so users only see a tour once.

Question 5

Can I customize the look and feel?

Accepted Answer

Fully. Match your brand colors, button styles, and overlay settings from the dashboard — no CSS needed.

Question 6

How does the AI content assistant work?

Accepted Answer

Click "Suggest Title & Description" on any tour step. StepsKit analyzes the target element, page context, and previous steps to generate a title and description. You review and edit before publishing. Free users get 10 generations, Pro users get unlimited.

Question 7

Do you charge per MAU like other tools?

Accepted Answer

No. StepsKit is a flat $19/month regardless of how many users see your tours. No usage limits, no overage fees.

Question 8

Does StepsKit work on mobile apps?

Accepted Answer

StepsKit runs in any web browser — desktop, tablet, or mobile web. It's not a native iOS or Android SDK; for native apps, you'd embed your tours via a webview.

Question 9

Is StepsKit GDPR compliant?

Accepted Answer

Yes. StepsKit only stores tour analytics tied to a visitor ID you control. We don't track personally identifiable information unless you explicitly pass it via setUserAttributes(). The platform is hosted on Vercel and Supabase, both of which support EU-region data residency.

Question 10

How does StepsKit compare to Appcues, Pendo, and Userpilot?

Accepted Answer

StepsKit covers the core jobs — onboarding, feature announcements, tooltips, in-app guides — at a flat $19/month with no per-MAU pricing. Appcues, Pendo, and Userpilot are enterprise-priced platforms that charge by user count, often starting in the hundreds or thousands per month. If you need enterprise audit logs or a full product analytics suite, those tools are a better fit. If you want to ship onboarding without a procurement cycle, StepsKit is built for that.

Question 11

Can I use StepsKit with React, Next.js, or Vue?

Accepted Answer

Yes. StepsKit is framework-agnostic — add a single script tag to your site and it works with React, Next.js, Vue, Angular, Svelte, or plain HTML. If it runs in a browser, StepsKit works.

Question 12

What if it's not for me?

Accepted Answer

No worries. We offer a 14-day money-back guarantee, no questions asked. Just reach out and we'll refund you.

Frequently asked questions

Pricing & plans

Setup & installation

Features

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