Terms of Service

Last updated: March 12, 2026

1. Acceptance of Terms

By accessing or using StepsKit (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

• You must be at least 16 years old to use StepsKit.
• If you are using StepsKit on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

StepsKit is a platform that helps SaaS teams create in-app product tours for feature adoption, onboarding, and user guidance. The Service includes:

• A web dashboard for creating and managing tours, steps, and settings
• An embeddable JavaScript script (the “Embed Script”) that displays tours on your website or application
• Analytics for tracking tour engagement

We may add, modify, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.

3. Accounts & Security

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to notify us immediately at contact@stepskit.com if you become aware of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or are used for abusive purposes.

4. Free Tier & Paid Plans

• StepsKit offers one free tour to all users. Additional tours require a paid subscription.
• Paid plans are billed monthly via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
• We offer a 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of your first payment for a full refund.
• You may cancel your subscription at any time. Upon cancellation, you retain access to paid features until the end of your current billing period.
• We may change pricing with at least 30 days’ written notice. Price changes take effect at your next billing cycle after the notice period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to promote illegal activities
• Reverse-engineer, decompile, or disassemble the Embed Script or any other part of the Service
• Resell, sublicense, or redistribute access to the Service without our written permission
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Use the Service to display content that is harmful, abusive, defamatory, or infringes on the rights of others
• Attempt to gain unauthorized access to the Service or its related systems

6. Intellectual Property

Your Content

You retain ownership of all content you create using StepsKit, including tours, steps, text, and media (“Your Content”). You grant StepsKit a limited, non-exclusive license to host, display, and transmit Your Content solely to operate and provide the Service.

Our Platform

StepsKit and its original content (excluding Your Content), features, functionality, brand, and code are and will remain the exclusive property of StepsKit. The Service is protected by copyright, trademark, and other applicable laws. We grant you a limited, non-exclusive, non-transferable license to use the Service and the Embed Script in accordance with these Terms.

7. Embed Script

• The Embed Script runs in your end-users’ browsers to display tours on your website or application.
• You are responsible for disclosing the use of StepsKit in your own privacy policy and obtaining any necessary consents from your end-users.
• StepsKit is not liable for how you use tours on your site or for any consequences of tour content you create.
• You may only use the Embed Script in connection with your active StepsKit account and in compliance with these Terms.

8. Data & Privacy

Our Privacy Policy describes how we collect, use, and protect your data. By using the Service, you agree to our Privacy Policy.

• You are responsible for ensuring your use of StepsKit complies with applicable data protection laws (including GDPR and CCPA) in relation to your end-users.
• You are responsible for the lawful use of any visitor data features, including user attributes and frequency capping.

9. Data Processing Agreement (DPA)

Where StepsKit processes personal data on your behalf (as a data processor under GDPR), the following applies:

• StepsKit processes end-user data solely for the purpose of providing the Service to you (displaying tours, recording analytics events, enforcing frequency capping).
• Our sub-processors are listed in our Privacy Policy. We will notify you before adding new sub-processors.
• We implement appropriate technical and organizational security measures as described in our Privacy Policy.
• For international data transfers from the European Economic Area, our sub-processors maintain Standard Contractual Clauses (SCCs) or equivalent safeguards.
• Upon termination of your account, we delete your data within 30 days unless retention is required by law.
• If you require a signed DPA for compliance purposes, contact us at contact@stepskit.com.

10. Uptime & Availability

• We strive to maintain high availability of the Service but do not guarantee any specific uptime percentage or service level agreement (SLA).
• The Service may be temporarily unavailable for scheduled or unscheduled maintenance.
• StepsKit is not liable for any losses or damages resulting from Service downtime or interruptions.

11. Termination

• You may terminate your account at any time by deleting it from the dashboard settings or by contacting us.
• We may suspend or terminate your access if you violate these Terms, with or without prior notice depending on the severity of the violation.
• Upon termination, your right to use the Service ceases immediately. Your data will be deleted within 30 days of account termination, except where retention is required by applicable law.
• Sections that by their nature should survive termination will survive (including Intellectual Property, Limitation of Liability, Indemnification, and Disclaimer of Warranties).

12. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. StepsKit does not warrant that the Service will be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

• To the maximum extent permitted by law, StepsKit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
• StepsKit’s total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total amount you paid to StepsKit in the twelve (12) months preceding the claim.
• If you are using the free tier, StepsKit’s total liability shall not exceed fifty US dollars ($50).

14. Indemnification

You agree to indemnify, defend, and hold harmless StepsKit from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service
• Your Content or the tours you create and display
• Your end-users’ interactions with tours displayed via the Embed Script
• Your violation of these Terms or any applicable law

15. Changes to Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the changes take effect. The “Last updated” date at the top of this page will always reflect the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Contact

If you have questions about these Terms, contact us at: contact@stepskit.com